At AmidEat, we are committed to building a trusted marketplace that connects customers with reliable and professional food vendors. This Vendor Policy outlines the standards and expectations required from all vendors on the platform.
Trust & Transparency
Vendors must:
- Provide accurate business, menu, and pricing information
- Maintain up-to-date store hours and availability
- Communicate honestly with customers and the platform
Any misleading or false information may result in corrective action.
Quality & Food Safety
Vendors are expected to:
- Follow all applicable food safety, hygiene, and health regulations
- Ensure proper food handling, preparation, and packaging
- Clearly communicate allergens and dietary information
Food quality and safety remain the sole responsibility of the vendor.
Customer Experience
Vendors must:
- Prepare orders accurately and on time
- Handle customer issues professionally and respectfully
- Avoid repeated order cancellations or delays
Consistently poor performance may lead to account review.
Platform Conduct
Vendors must not:
- Engage in fraudulent or deceptive practices
- Attempt to bypass platform systems or fees
- Use the platform for unlawful activities
AmidEat reserves the right to investigate any suspected misconduct.
Reviews & Feedback
- Customer feedback and ratings may be used to evaluate vendor performance.
- Vendors are encouraged to address feedback constructively to improve service quality.
Enforcement
AmidEat may take action, including:
- Issuing warnings
- Temporarily suspending vendor accounts
- Permanently removing vendors from the platform
Actions are taken to protect customers and maintain platform integrity.
Policy Updates
This Vendor Policy may be updated at any time. Continued participation on the platform constitutes acceptance of any changes.
Contact
For questions regarding this policy, contact:
support@amidieat.com